Unlocking the Path to Successful Knowledge Management

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by Zach Wahl download a PDF brochure Download Event Brochure


Knowledge Management is a broad field that encompasses the full range of information capture, management, and presentation. The overall goal of Knowledge Management is to take the institutional knowledge of an organization and translate it into information that can be communicated, shared, and acted upon. This two-day seminar will focus on establishing a strong baseline and understanding for practical Knowledge Management. It will specify the latest concepts, present actual Business applications, and provide detailed examples of how organizations (both in the public and private sectors) are applying Knowledge Management principles and technology to address Business needs. The seminar will cover the latest Social Computing concepts that organizations are beginning to leverage (including social networks, tagging, wikis, and blogs) and relate these Web 2.0 topics to core Business values and goals. It will also offer a deeper understanding of Information Management and Collaborative Software, including Portals, Enterprise Content management, and Document Management systems. The seminar will approach these systems not from a technical perspective, but from a Business case perspective. Furthermore, the seminar will present the aligning concepts and principles, including System and Information Governance, Content Management, content migration and cleanup, and taxonomy and metadata - all necessary components to effectively capture, manage, and present knowledge. The seminar will focus on the Enterprise view of all of these topics, seeking to develop a unified understanding of how they fit together, how they should be implemented within an organization, and the true Business value they can offer.

What you will learn

  • Define what practical Knowledge Management is and how it can be leveraged for real Business value within your organization
  • Understand the latest trends in Knowledge Management, focusing on today’s Social Computing and Web 2.0 initiatives in practice
  • Receive a complete overview of information capture, management, and presentation methodologies and best practices, including an overview of various technologies in the marketplace today
  • Discuss the underlying Knowledge Management principles that are required to successfully capture, manage, and present information, including system and information governance, content migration and management, taxonomy and metadata, and knowledge capture and retention
  • Gain a high-level understanding of how all of these systems and concepts may fit together for your organization into a comprehensive Knowledge Management strategy, including a methodology to prioritize and plan for your specific initiatives

Main Topics

  • Introduction to Knowledge Management
  • Social Computing (Web 2.0) in Practice
  • Collaboration
  • Content Management, Document Management, and Portals
  • Knowledge Governance
  • Taxonomy and Metadata Design
  • Search
  • Knowledge Capture and Transfer
  • Enterprise Knowledge Management – Bringing it all Together